Help

Players can't join

Check that the quiz is still valid and not full (test game 3, live 100 players). If players switch Wi-Fi, ask them to reload the page; they come back with their score.

My assistant doesn't see TenQueue

Follow the steps on ChatGPT & Claude. You can remove connections under Connections in your account.

Report inappropriate content

See something in a quiz that shouldn't be there? Email support@tenqueue.com with the quiz code (six digits) and what you saw. We reply within two working days and remove content that breaks our terms.

Delete your data or account

You can delete your account yourself under My quizzes → Delete account. Your quizzes, files and connections are then gone straight away. If that doesn't work, email support@tenqueue.com from your account's email address and we'll delete it within 30 days. We keep orders and payments for as long as the law requires.

You can remove a connection with ChatGPT, Claude or another assistant yourself under Connections; that assistant then loses access straight away. We automatically delete players' names and answers within a day after a quiz expires.

Payment or credits

After payment the credit appears in your account, usually within a few seconds. Still not there after 10 minutes? Email support@tenqueue.com with your order number.